Proud recipient of the Next Generation Grant from the US Department of Labor for Workforce Development
Training Practices and Philosophy
Our philosophy is that through a combination of classroom and on-the-job training our officers will have the tools and knowledge needed to succeed. The success of our business model originates in our commitment to our staff and their development. GMCS considers comprehensive training programs to be one of the most important ingredients to our dynamic growth and successful reputation. We believe that the better each officer is trained, and the more on-going coaching they receive, the better protection and service they can provide.
Security Officer Training
Important Note: Each state has different requirements for licensing security guards.
Without exception, every GMCS officer receives training above and beyond individual state requirements. It’s essential that each GMCS officer meets our standard of excellence before being deployed on any assignment, and that begins with our training. We require our officers to get trained in security guard roles, ethics, and conduct and go through a program which trains them in the following:
- Basic Legal
- Verbal and Written Communication
- First Aid/ CPR
- Emergency Situations
- Security Management Techniques
- Security Communications
- Guest Services Techniques
Our industry leading supervisor training course was developed by professionals with two goals. The first goal is to increase the level of safety and security knowledge and expertise. The second goal is identifying people with management characteristics and teaching them the knowledge and skills to become effective supervisors and managers. The training is part of our comprehensive professional development program for people with the motivation and desire to better themselves. An officer’s advancement and compensation depends largely on their own ambition, and the program is designed to motivate our personnel to better themselves as security professionals and reward them for their progress.
NESSTA offers the following training courses that our officers are encouraged to take:
- Security Officer Training & Licensing
- Vermont, Connecticut, New York, New Hampshire, Maine, New Jersey, Pennsylvania, Rhode Island, and Virginia
- Advanced Security Supervisor Training Certification
- Clery Act
- Advanced Guest Services
- Event Security Level I, Level II, Level III
- Massachusetts Crowd Management Department of Fire Safety Training (DFS) certification course.
- American Red Cross/ CPR Training & Certification
- Floor Host Certification & Training
- ATSSA (Traffic Control Certification)
- Work Zone Safety
- Advanced Legal
- Conflict Resolution
- Advanced Report Writing
- Advanced Investigation
- Foot and Mobile Patrol
- Emergency Situations
All training courses go through periodic review and updates in order to ensure courses are current with applicable standards, laws, regulations, and guidance.
For more information about our training programs contact Manager, Training and Professional Development